The agency has always taken good care of me and my family. Even though the rates go up from time to time, it’s worth it when it comes to the care and the amount of professionalism you receive. Note: My favorite agent is: Karrie Shida/Livonia Office, 31221 Five Mile Rd. They are the best. Her demeanor is very kind and caring. During the time that I had to make a claim, she stayed on the line with me to make sure that things went as they should. THAT IS HUGE!!